Raquel Chase organizes pins at Big Top Souvenirs in the Storybook Circus section of the New Fantasyland. When she’s not sorting through pins at work, Chase searches through for sale pages on Facebook and eBay for deals on collector’s edition pins for her own collection.
Raquel Chase, a 19-year-old from Seattle, remembers spending time with a family of parents and their grown up kids while working at Big Top Souvenirs at Storybook Circus in the New Fantasyland at the Magic Kingdoms.
She remembers giving them chocolate covered marshmallows. She remembers giving the mom a specially made Mickey ear marshmallow treat.
The store was slow and she spent a long time talking to the family.
At the end of their conversation, before saying goodbye, the family told her that they would spread the word about how nice she was to them.
By that, Raquel imagined that they would share the story on Facebook or some other kind of social media. She expected she might get a guest later on who said hello because of these guests.
Three days later, Raquel’s manager came up to her and handed her a Four Keys Fanatic card.
Four Keys Fanatic cards are given to employees as a reward for demonstrating the four keys of Disney’s customer service: safety, courtesy, show and efficiency.
Four Keys Fanatic cards stay in an employee’s permanent record and are read by the top managers of each location and can help you advance your career later on.
The rewarded cast member gets to keep one copy and the other copy gets placed in a raffle for their area to win prizes every month.
When Raquel asked what the Four Keys Fanatic card was for, the manager told her that it came all the way from the Animal Kingdom.
The guests whom Raquel had spent time with the other day went to guest relations 3 days after they spoke with her on their last day at the park. They insisted that something be done to recognize Raquel because she had been so kind to them.
The efforts the guests took to recognize her was really special for Raquel, she said.
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